Occasionally you may need to provide StrongDM logs/doctor report to Support or admins for troubleshooting purposes. The information below explains where these logs are typically located with a default install and how to request a doctor report from the client.
Desktop Client:
End user client logs are located on the machine where the SDM client is trying to connect to resources.
macOS: /Users/<username>/.sdm/sdm.log
Linux: /home/<username>/.sdm/sdm.log
Windows: C:\Users\<username>\.sdm\sdm.log
Windows Service: C:\WINDOWS\system32\config\systemprofile\AppData\Local\StrongDM\sdm.log
NOTE: For macOS and Windows, you will also see a gui.log file in that same location. This file is strictly for capturing issues with the SDM client frontend GUI. The sdm.log file is for capturing the main connection issues with the sdm listener process.
SDM Doctor Report:
Support might also ask you for the doctor report from your SDM desktop client alongside the above logs. To get the doctor report, you can do one of the following:
SDM Client Menu > Help > Diagnostics > Copy Diagnostics
SDM CLI: sdm doctor -v
Gateways/Relays:
These logs can be found under the user that installed the StrongDM gateway on the gateway host machine (for example, “ec2-user” on an AWS Linux machine).
/home/<username>/.sdm/sdm.log